Capalaba Volkswagen Update


Coronavirus (COVID-19) Update

Capalaba Volkswagen Sales, Service & Parts are open as normal. We pride ourselves on delivering a rewarding and memorable ownership experience whilst keeping in mind the safety and health of our community.

Our focus is to maintain a business as usual attitude, by following the Queensland Government Health Advice and doing our part to create a safe environment whilst continuing to provide the premium level of Volkswagen service.

Volkswagen roadside assistance remains open 24/7 for any emergency service requirements. They can be reached at 1800 637 181.


COVID-19 Support for Volkswagen Financial Services Customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please complete the Financial Hardship Application Form so we can assess your individual circumstances and eligibility. Once completed please follow the instructions on the form on how to submit your application. If you have any questions and would like to get in touch with our Hardship Assistance Team, please email assist@vwfs.com.au.

Alternatively, you may call us on 1300 734 567, between 9am - 5pm (AEST), Monday - Friday.

If you have an existing Guaranteed Future Value (GFV) contact that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.