Capalaba Volkswagen Update

 Coronavirus (COVID-19) Update

October 2021

Capalaba Volkswagen Sales Showroom, Service & Parts remain open as normal. 

Our team are committed to helping you and your family maintain safe, reliable mobility by providing you service in accordance with the current QLD Health orders.    

Volkswagen roadside assistance remains open 24/7 for any emergency service requirements. They can be reached at 1800 637 181.


COVID-19 Support for Volkswagen Financial Services Customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please complete the Financial Hardship Application Form so we can assess your individual circumstances and eligibility. Once completed please follow the instructions on the form on how to submit your application. If you have any questions and would like to get in touch with our Hardship Assistance Team, please email

Alternatively, you may call us on 1300 734 567, between 9am - 5pm (AEST), Monday - Friday.

If you have an existing Guaranteed Future Value (GFV) contact that is due to mature in the next month, and have been impacted by COVID-19, please contact if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact